By: Cameron Ghazzagh
In October, a newly formed U.K. company came out with a novel and practical idea for commercial surveillance: Take the live feeds from store security cameras around London and stream them online, then pay people from anywhere in the world to monitor the live video for shoplifting. The site is interneteyes.co.uk, and they are attempting to address the following issue that faces most UK storeowners: Although nearly all retail stores have security cameras to record theft, too often the footage is seen after the crime has been committed, and the chances of apprehending the thief drop dramatically.
For a monthly fee, Internet Eyes hosts and transmits the video feed from store cameras to individuals around the world who have applied to become an auditor with the site. An auditor works as a kind of contract police, monitoring four different video streams at once, and, at first sign of suspicious behavior, clicks a “report” button on his or her screen. This immediately alerts the storeowner to the possible theft via text message, and even includes a snapshot of the suspect. Storeowners in the United States face similar issues with store theft, apprehension, and surveillance. Given this, I have several reasons for why this type of global, internet-based contract policing would be very effective in the context of the U.S. laws and types of surveillance we’ve discussed in class.
Based in Common Law, storeowners in the U.S. have the right to engage in merchant’s privilege if they suspect someone of shoplifting. The benefits of using Internet Eyes to apprehend shoplifters are twofold: Fewer losses for the storeowner due to theft, and less time and resources spent by law enforcement pursuing the thief post-incident. Over time, this type of surveillance would even act as deterrence for potential shoplifters, who would be under the constant possibility of being caught.
Another benefit for storeowners comes from the global scale of Internet Eyes. By allowing anyone in the world to become an auditor, and by simultaneously giving them four different video streams to audit, the price for labor is driven down, which creates affordable contract policing for smaller shops. This innovative new form of commercial policing would offer storeowners in the U.S. an extremely effective tool in assisting with shoplifting, and also serves local law enforcement in catching shoplifters pre-theft.